Online Counselling Canada — Online Therapy & Virtual Sessions with Registered Canadian Counsellors

Yes. A growing body of Canadian and international research shows online video counselling produces comparable outcomes to in-person therapy for anxiety, depression, trauma, couples issues and grief. Many clients also find video sessions more comfortable, more honest, and easier to attend consistently — and consistency is the single strongest predictor of therapy outcomes.

Our online counsellors are registered with recognized Canadian professional bodies — the Canadian Professional Counsellors Association (CPCA) as Registered Professional Counsellors (RPC) or Master Practitioners in Clinical Counselling (MPCC), the BC Association of Clinical Counsellors (BCACC) as Registered Clinical Counsellors (RCC), or provincial colleges as Registered Social Workers (RSW). We match each client with a counsellor whose registration scope is appropriate for their province.

Most extended health plans across Canada — including Sun Life, Manulife, Canada Life, Pacific Blue Cross, Green Shield, Alberta Blue Cross and ASEBP — reimburse online counselling when delivered by an RCC, RPC, MPCC or RSW. We provide an itemized receipt with the counsellor’s registration number after every session for you to submit to your insurer.

Interactive Counselling is an established, award-winning Canadian counselling clinic with a named team of registered, credentialed therapists. You select your counsellor based on a published bio, training, and area of practice — and you see the same counsellor for every session. Each clinician’s registration is verifiable on the public registry of their professional association, and our pricing is per-session, not subscription-based.

Yes. Sessions are delivered through Jane App’s PIPEDA-compliant, end-to-end encrypted video platform hosted on Canadian servers. Nothing is recorded, your clinical file is encrypted at rest, and only your counsellor has access.

Absolutely. Many clients prefer phone sessions for privacy or comfort, while driving on a break, or when bandwidth is limited. We offer phone counselling Canada-wide at the same rate as video — and research shows it produces equally strong outcomes for many issues.

Click any Book Now button on this page to open our secure Jane App calendar. Choose your counsellor, select a video or phone session, and pick a time that works for you. Sessions are typically available within 3 to 5 business days, including evenings and weekends across every Canadian time zone.

Yes. Because our online counsellors work across multiple time zones, we offer early morning, evening and weekend sessions Canada-wide — including Atlantic, Eastern, Central, Mountain and Pacific time. Most new clients are booked within 3–5 business days.

In Canada the terms are used interchangeably. “Online counselling” and “online therapy” both refer to mental-health sessions delivered remotely via video or phone. The terminology preference is regional — clients in BC and the Prairies tend to search “online counselling”, while Ontario and the East Coast more often search “online therapy”. Either way, the work, the credentials, and the outcomes are the same — registered Canadian counsellors and therapists meeting clients securely from a distance.

Yes. Virtual therapy, virtual counselling, online therapy, online counselling, telehealth counselling, e-counselling and remote counselling are all synonyms for therapy delivered by secure video or phone rather than in person. We offer all of these — the only difference is the search term.

Both terms apply to our team. Our clinicians are registered counsellors and therapists through CPCA (as Registered Professional Counsellors and Master Practitioners in Clinical Counselling), BCACC (as Registered Clinical Counsellors), and provincial social work colleges (as Registered Social Workers). We do not have licensed psychologists on staff, so we don’t use the “online psychologist” title — but the clinical work, scope and outcomes match what most Canadians mean when they search for an online therapist.